4.1. Telebreeze team does the best of efforts to provide as much information about the IPTV/OTT Platform as possible. The first and the most relevant resource is the Knowledge Base about the Platform, which contains the most recent articles about the functionality and "how to" scenarios. The Knowledge Base is always available by the following link: https://crm.telebreeze.com/api/core/faqs
Telebreeze also provides video demos and tutorials on the most important functions of the Platform in order to give a visual presentation of the features.
4.2. Telebreeze provides detailed documentation (User Guide and other documents) about the Platform, which describes every function and every setting available to the Operator. Though the documentation is the most comprehensive guide for Telebreeze Products, it's usually updated once a year therefore may not always cover the most recent changes and updates in the IPTV/OTT Platform.
4.3. Sometimes reading the documents and articles and watching video tutorials is not enough for a complete understanding of some functions of the Platform or even of some basics of the IPTV/OTT technologies. Therefore Telebreeze team is happy to dedicate its time to online training of the Operator's engineers, who will work with the Platform in order to discuss and to clarify all possible questions, which may arise either at the start of IPTV/OTT project or later while dealing with more advanced cases.
Such training is provided online via Skype, Zoom, and other video conferencing tools and must be scheduled at least 3 (three) work days in advance. The total duration of the training is limited to 8 (eight) hours, which may be used by any number of sessions no less than 1 (one) hour long. For example, 8 (eight) sessions by 1 (one) hour, or 1 (one) session of 8 (eight) hours, or 2 (two) sessions 3 (three) and 5 (five) hours long, etc. Additional training hours may be purchased by request to the project's business development manager.